Service Charter

CHUO KIKUU CHA KENYATTA IDARA YA MAKTABA MPANGILIO WA UTOAJI HUDUMA

S/NO	HUDUMA INAYOTOLEWA	MAHITAJI	MALIPO	MUDA WA KUHUDUMIWA
1.	Kusajili wanafunzi	Kitambulisho cha Chuo Sajili/Orodha ya Majina	Bure	Dakika 5
2.	Kusajili Wafanyikazi	Kitabulisho cha chuo cha mfanyikazi	Bure	Dakika 5
3.	Mwelekeo	Kwa ombi/Ratiba	Bure	Saa 1
4.	Ikibali	Fomu ya Ikibali Kitambulisho cha chuo	Bure	Dakika 5
5.	Kuazima	Kitabulisho cha chuo	Bure	Dakika 2
6.	Marejeleo na kuulizia huduma	Kutoa ombi	Bure	Dakika 2
7.	Msaada wa ICT kwenye maktaba	Kitambulisho cha chuo	Bure	Dakika 10
8.	Maelezo ya mafunzo ya makala ya digitali, marejeleo na nukuu	Kwa ombi/mpangilio	Bure	Saa 2
9.	Kubana	Kubana kwa manila au mtindo wa mipito ya zogomo	Ksh. 60-120	Siku moja
9.	Kubana	Kubana tasnifu za uzamili na uzaminifu kwa jalada ngumu	Ksh 250, Ksh 300	Siku tano
10.	Kutenga/matumizi ya maabara ya tarakilishi	Kitambulisho cha chuo	Bure	Dakika 2
11.	Kutenga/matumizi ya kareli	Kitambulisho cha chuo (Wafanyikazi na wadaraji)	Ksh 100	Dakika 2
12	Huduma kwa wenye mahitaji maalum pamoja na kutengewa vipokeo vya sauti masikioni, tarakilishi na kifaa cha kusoma kiwambo na mashine ya breli. Kurekodi sauti	Kitambulisho cha chuo	Bure	Dakika 2
12		Vifaa vya kurekodi Makala ya kurekodiwa	Bure	Siku 1-3

TUNAWAJIBIKA KUTOA HUDUMA BORA WENYE UFANISI WA HALI YA JUU.

Huduma yeyote itakayotolewa bila kuafiki viwango hitajiki ama afisa ambaye hatimizi wajibu na ufanisi wa utoaji wa huduma bora anapaswa kuripotiwa kwa:

The Vice-ChancellorKenyatta UniversityS.L.P 43844-00100
Nairobi
Simu. +254 20 8703858
Rununu +254 710890005
Barua Pepe : director-complaints@ku.ac.ke

The Commission Secretary/CEOCommission on Administrative Justice,West End Towers, Waiyaki Way,
S.L.P. 20414 – 00200
Nairobi
Simu. +254 20, 2270000, 2303000
Barua Pepe. complain@ombudsman@go.ke

HUDUMA BORA NI HAKI YAKO

KENYATTA UNIVERSITY LIBRARY DEPARTMENT SERVICE DELIVERY CHARTER

S/NO	SERVICES RENDERED	REQUIREMENTS	CHARGES	TIMELINE
1.	Student Registration	University ID Nominal Roll Student corporate email	Free	3 Minutes
2.	Staff Registration	University Staff ID corporate Email	Free	5 Minutes
3.	Orientation /Induction	Request / Schedule Virtual link	Free	1 Hour
4	Clearance	Clearance Form Patron account	Free	5 Minutes
5	Lending	University ID Patron Account Book(s)	Free	2 Minutes
6	Reference & enquiry services	Request	Free	2 Minutes
7	Library ICT user support	University ID	Free	10 Minutes
8.	Information Literacy Training including E-resources, Turnitin, Referencing and citation	Request or Schedule virtual link	Free	2 Hours
9.	Binding	Request for Manilla or Spiral binding	Ksh. 60-120	1 Day
9.	Binding	Hard cover binding incl. Masters and PhD theses	Ksh 250, Ksh 300	5 Days
10	Allocate/Use of Computer Labs	University ID Booking Register	Free	2 Minutes
11	Allocate/Use of Study Carrels	University ID (Staff & PG Students) Carrels Application Form	Ksh 100	2 Minutes
12	Service to Users with special needs including allocate headphones, computer with screen reader and braille machine. Audio recording	University ID Register	Free	2 Minutes
12		Recording equipment Material to be recorded	Free	1-3 days

WE ARE COMMITED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service rendered that does not conform to the above service standards or any officer who does not live up to the commitment of courtesy and excellence in service delivery should be reported to:

The Vice-ChancellorKenyatta University
P.O Box 43844-00100
Nairobi
Tel. +254 20 8703858
Mobile +254 710890005
Email : director-complaints@ku.ac.ke

The Commission Secretary/CEOCommission on Administrative Justice,West End Towers, Waiyaki Way,
P.O. Box 20414 – 00200
Nairobi
Tel. +254 20, 2270000, 2303000
Email. complain@ombudsman@go.ke